No problem. Just enter your email address on the login page and click on “Forgotten password”. We will then send you a link so you can create a new password.

Our interpreters are native speakers of one of the two languages into which they interpret and have at least a B2 level of proficiency in the other language. In addition, our interpreters have either a degree in interpreting, the INTERPRET certificate or the Federal Certificate of Intercultural Interpreting, or professional experience as an interpreter. Our interpreters are specially trained in video interpreting.

In order to find a suitable interpreter for you, we also ask for 30 minutes’ notice for spontaneous assignments in order to guarantee availability.

We have a large pool of interpreters who interpret into and from all of the official Swiss languages. We currently offer interpreting from all of the official Swiss languages into a total of 20 languages, and we are also in the process of expanding this offer.

Invoicing takes places simply by credit card. All assignments booked by your employees are debited via the credit card provided. You or one of your employees with administrator rights authorizes the payment method, after which payment is automatic. When you receive a new interpreting assignment, you will see a cost estimate, and after the assignment is over, the minute-by-minute invoice. In your dashboard, you can then directly download a payment receipt for your accounts.

At the moment we can only offer payment by credit card (Visa, Mastercard, etc). We will soon offer more payment options.

Yes. At the end of each month, you can download a statement of all assignments booked by your employees and paid for from dolmX. In addition, a payment receipt is available for download immediately after each video appointment. Payment is made automatically via your stored payment method.

You need a computer, laptop or tablet with a stable Internet connection. You will also need a webcam, microphone and speaker, but the features available on your device will often be sufficient. Make sure that the speaker is loud enough so that you and the person you are speaking to can properly understand the interpreter.

Please make sure that you are ready to start straight away by ensuring that you and the other speaker are both in shot of the camera of your laptop or tablet. If this is not possible, position your device so that the other speaker at least is fully in shot of the camera. Make sure that you and the other speaker have a clear view of the screen and can see the interpreter properly. The microphone of your device must not be covered. Once the conversation starts, briefly introduce the other speaker and give the interpreter time to introduce themselves as well. Explain to the other speaker that the interpreter is bound by a duty of confidentiality. Speak loudly and clearly. If you need to discuss documents, you can send them to the interpreter via the chat the function. In this case, please allow the interpreter adequate time to look at the documents properly before you continue with the conversation. If you are new to dolmX, we offer a training session where you can learn all about best practices for video interpreting. A guide and checklist are also available in the login area.

If your connection freezes, the interpreter will receive a message and the video call will remain open for five minutes. In most cases, this is enough time to re-establish the connection. No costs are incurred while the connection is frozen.

Please accept our apologies. Kindly wait at least seven minutes for the interpreter. We will contact the interpreter and block them from the dolmX platform in the event of repeated issues. Naturally, you may book a new interpreter immediately.