"At Aarau Cantonal Hospital, some departments have been using the video interpreting service provided by dolmX since the end of June 2022, as part of a pilot project. dolmX showed and continues to show great flexibility during the planning and implementation of the project. Our wishes and requests are taken on board and are realized whenever possible. The staff in the departments involved received clear training and have the opportunity to put that training into practice. The booking platform is easy to use. This guarantees the quality of the services, as dolmX works only with certified interpreters. Over the first two months of the pilot project, the video interpreting service provided by dolmX developed into a welcome and cost-effective extension to on-site interpreting and telephone interpreting at Aarau Cantonal Hospital."

Dr. phil. Rita Bossart Kouégbé, Specialist Director of Diversity & Integration, Aarau Cantonal Hospital.

Aarau, 05.09.2022 (Statement made after 2 months using dolmX)

”Since the summer of 2022, dolmX has been providing video interpreting as part of a pilot project at Baden Cantonal Hospital (KSB AG). Users were introduced to the new technology in a very professional and courteous manner by dolmX. Any questions and issues that arose were always answered simply and resolved to the greatest extent possible. The platform is easy and intuitive to use and it therefore quickly established itself as an additional interpreting service at the Hospital. KSB AG will shortly be offering video interpreting as an extension to the current service.”

Jeannette Bock Director of the Interpreting Department Baden Cantonal Hospital

Baden, 03/21/2023

“Using dolmX has allowed us to carry out discussions with our psychiatrists via video, supported by interpreters, and we have also successfully used the platform to overcome language barriers in penal situations. Direct communication with our offenders was made much easier by the virtual presence of interpreters, enabling important information to be obtained quickly and without hassle.”

Stephan Rohr, Director of Stans Prison and Remand Center

04.11.2022 (Statement made after 3 months using dolmX)

"dolmX makes it possible for us to find an interpreter for our patients quickly and with very little fuss. In particular, being able to log in from the end device of your choice and use dolmX is very user-friendly. The cost saving as against having an interpreter on site is also an argument that clearly speaks for itself. We will definitely continue to expand the use we make of dolmX at the Clinic."

Stefan Hilsdorf, Area Catering Manager, Zihlschlacht Rehabilitation Clinic

08/02/2022 (Statement made after 4 months using dolmX)

“The pilot phase of dolmX at Bülach Hospital started in March 2023. Demand was high right from the start and the teams really put the new service through its paces. Feedback has been consistently positive: The service is easy and intuitive to use. Communication with interpreters was seamless. The interpreters are very professional and competent. Collaboration with dolmX has gone very well since the beginning and they have been very supportive and flexible. Any requests are always addressed promptly. Based on this positive experience, we are now planning to introduce the dolmX platform in other departments and propose it as an additional interpreting service.”

Lea Fehr, Development Project Manager

Bülach, 07/06/2023

"In our intensive care and neonatology wards, time is a very important factor in treating patients. Diagnoses must be made as quickly as possible so that the appropriate therapy can be started and discussed with the parents. Finding an interpreter quickly and easily is what the interpreting agency dolmX now allows us to do. We launched a pilot scheme with them at the beginning of January 2023. Right from the beginning until now, we were very happy with the service and with the performance of the company and its Managing Director, Ms Nielufar Saffari, who has been there to support us at any time. We are definitely looking forward to expanding the service to cover the whole Hospital after the pilot phase ends, and would enthusiastically recommend it."

Children’s Hospital Zurich – Eleonore Foundation

(Feedback after 3 months using dolmX)